ALPINE AUDIOLOGY
THE HEARING AID TRIAL
What comes next after your hearing test?
THE HEARING AID TRIAL AT ALPINE AUDIOLOGY
At Alpine Audiology we understand that choosing the right hearing aid is a significant decision. That's why we offer a comprehensive hearing aid trial to ensure you find the perfect fit for your lifestyle and hearing needs. Our trial process allows you to experience the benefits of advanced hearing technology in your everyday environment, supported by our expert audiologists who provide personalized guidance every step of the way. Experience the difference firsthand and take the first step towards better hearing with confidence.
WHAT TO EXPECT DURING YOUR TRIAL
If you choose to proceed with a hearing aid trial, the audiologist will order your hearing aids. The time frame for delivery is typically 2-10 working days, depending on the style you choose (custom hearing aids or earmoulds may take longer).
Once the hearing aids arrive, we will contact you to schedule your fitting. During this appointment, you will learn how to insert, care for and maintain the hearing aids. This appointment runs for approximately one hour; we recommend bringing a support person, such as a family member, as there is a lot of information to take in and it is always good to have an extra set of ears!
After your fitting appointment, we will see you for follow-up appointments one week after the fitting, and continue to do so every two weeks until you feel confident with your hearing aid/s and are ready to finalise.
Once you are confident and ready to finalise, you will sign a finalisation form. This authorises us to claim any relevant funding for your hearing devices (eg. Ministry of Health Subsidy). It is important to note, funding from the Ministry of Health, ACC and Veterans Affairs is available once every six years.
FOLLOW-UP
20 minutes
FOLLOW-UP
20 minutes
FOLLOW-UP
30 minutes
HEARING
TEST
50 minutes
HEARING CONSULTATION
50 minutes
HEARING AID FITTING
60 minutes
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Once fitted, your hearing aid trial will commence and last up to 60 days. Extension of the trial period is at the discretion of the audiologist. Full terms and conditions are available below.
HEARING AID TRIAL TERMS & CONDITIONS
Alpine Audiology do not offer free trials. Our staff put a lot of time and effort into ensuring that you have a unique and professional experience and feel that payment for this time, just like you pay any other health professional (dentist, doctor, etc) is fair and appropriate. This also ensures the cost of our hearing devices remains low and unbundled from our services.
Once you are fitted with hearing aids, your hearing aid trial will commence and last up to 60-days. Extension of the trial period is at the discretion of the audiologist. If the order is cancelled or the hearing aids are returned to Alpine Audiology during the trial period, you will be liable for non-refundable costs. This includes but is not limited to an hourly rate for the audiologist's clinical time, which is charged at $240 including GST and commences from the date of the fitting appointment. Alpine Audiology charges a non-refundable deposit of $100 including GST at the hearing consultation appointment.
Please note that you must attend regular follow-up appointments during the trial until you either finalise or decide to return the hearing aid/s. We can accommodate to your needs with both face-to-face appointments or over the phone if needed. Hearing aids must be returned in their complete and original packing.
If, for any reason, you are not eligible for the funding criteria included in your quote, you will also be liable for this amount in addition to the amount quoted.
FREQUENTLY ASKED QUESTIONS
How long does the trial period last?
Your hearing aid trial lasts up to 60 days. This gives you time to experience your hearing aids in a range of everyday environments.
If needed, extensions can be discussed with your audiologist.
What types of hearing aids can I trial?
You can trial a range of hearing aid styles and technology levels.
We’ll guide you in selecting options that suit your hearing, lifestyle, and preferences. You can also explore different styles, sound quality, and features during your appointments. Learn more about hearing aid styles here.
Is there a cost associated with the hearing aid trial?
Yes—full payment is required at the time of fitting.
If hearing aids are returned during the trial period, any non-refundable clinical time and associated costs will be deducted. We will explain all costs clearly before you begin your trial, so you know exactly what to expect.
What happens during the hearing consultation?
During your consultation, we will:
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Discuss your hearing needs and lifestyle
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Review your hearing test results
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Recommend suitable hearing aids to trial
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Demonstrate different options so you can compare sound quality, fit, and appearance
What support is available during the trial period?
You’ll receive ongoing support throughout your trial, including:
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Follow-up appointments to fine-tune your hearing aids
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Adjustments to improve comfort and sound quality
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Guidance on getting the most out of your devices
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Support with any questions along the way
What if I'm not satisfied with the hearing aids during the trial?
If the hearing aids aren’t quite right, you can return them within the trial period.
We’ll work with you to make adjustments or explore alternative options to find a solution that suits you.
How do I care for the hearing aids during the trial period?
We’ll show you how to care for your hearing aids, including:
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Daily cleaning and maintenance
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Safe storage when not in use
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Simple handling tips to prevent damage
How do I get started with a hearing aid trial?
The first step is a hearing test to assess your hearing levels.
If you’ve already had a recent test, we can book a hearing consultation to discuss your options and begin the trial process. You’re welcome to book online at a time that suits you.
What if I have more questions about the trial?
If you have any questions or would like to get started, please feel free to get in touch or book an appointment online—we’re here to help.